Covid-19 Policy

Covid-19 Update – please read


To maintain the highest levels of hygiene within the clinic and to minimise the risk of infection, we have some essential pre-appointment screening questions that we must go through now before you come to your upcoming appointment. This screening is vital, so please read all the information below carefully.

We now screen everyone before they come to the clinic for a potential Covid-19 infection. So please ask yourself these questions.

– Have you been in close contact with anyone who’s been diagnosed with Covid-19 infection?

– Have you been in close contact with anyone exhibiting symptoms of Covid-19 infection?

– Do you have a high temperature (over 37.8*c)?

– Do you have a new, continuous cough?

– Do you have any loss of taste or smell?

If you answer YES to any of these then we suggest you visit the NHS online service for Covid-19. We will also unfortunately have to reschedule your appointment, so please kindly contact us asap to do this.

We also need to ask if you are in the ‘high risk’ group? Do you fall into any of these categories?

– Did you receive a letter from the NHS asking you to ‘shield’?

– Have you had an organ transplant?

– Are you undergoing cancer treatment?

– Do you have a severe respiratory condition?

– Is your immune system compromised in any other way?

If you answered YES to any of these then the NHS advice was previously to stay at home and ‘shield’. This now in many cases has been lifted and so you can be treated. Obviously, those that were shielding are more at risk and so are those that still need to be more careful. If you were previously shielding and wish to discuss your specific situation then please call us.

If after going through the questions above, you;

– Pass the Covid-19 screening,

– Feel your symptoms need hands-on treatment from a health professional such as ourselves,

then we will be happy to see you for an appointment.

We may also call you the day before the treatment to check some of the details.

Please also remember that we are happy to offer advice over the phone if you would prefer a telephone consultation or think your pain could be helped remotely.


If possible, try to come to the clinic alone, instead of bringing any other family members with you. Please also be mindful not to bring unnecessary items into the clinic – such as bags, coats, jewellery, watches etc.

We be leaving gaps between each customer to prevent any overlap of patients and to allow us as practitioners to aerate the treatment room, completely sanitise all surfaces (door handles, floor, wipeable treatment couch, wipeable pillow etc) and to thoroughly disinfect ourselves before we see the next patient. Again, to reassure, we will thoroughly disinfect all of the contact surfaces between customers.

To reduce unnecessary contact with the other members of the public or the clinics surfaces, we would kindly ask each customer to turn up shortly before their appointment, and not too early.

Please enter on arrival. Face masks must be worn once in the clinic. 

Upon entry, please wash your hands in the clinics bathroom or use the hand sanitiser located at the seating area.

Please then take a seat in the waiting room and your clinician will come to get you.

Please follow social distancing guidelines while in the clinic.

As clinicians we will be washing hands regularly between patients and also using a range of PPE (face masks, gloves and aprons) to mitigate the risk of transmission.

With contactless payment amounts now having been increased, we would kindly ask people to please pay contactless by card, rather than using cash.

Whilst we are taking every precaution possible (as outlined above) to minimise the risk, we unfortunately, but hopefully understandably, cannot absolutely guarantee that the risk of exposure is zero.

If after reading all the measures in place for infection prevention and control you, at this time, do not want to consent to face-to-face treatment, then just contact us and we can reschedule your appointment.

Thank you for taking the time to read through this. We care deeply about all our patients, practitioners and the community and want to do all that is possible to minimise risk.

If you have any questions, then please contact us. 

Kind regards,

Form & Function Clinic. 

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