Frequently Asked Questions – Marylebone Clinic

What treatments do you offer?

We use a blend of osteopathy, acupuncture, trigger point release, remedial massage, clinical Pilates, and rehab exercises. Every plan is customised to your needs — whether you’re dealing with pain, recovering from injury, or trying to move better.

What conditions can you help with?

We treat back pain, neck pain, sciatica, migraines, frozen shoulder, knee pain, tennis/golfer’s elbow, plantar fasciitis, postural issues, tension headaches, sports injuries, chronic fatigue, and more.

What’s included in the first osteopathy session?

Your first session (up to 60 minutes, £180) includes a full assessment, diagnosis, and hands-on treatment. You’ll leave with a clear understanding of what’s going on, and a plan to fix it.

What should I wear to my appointment?

Wear loose, comfortable clothing — ideally a sports bra or regular bra and full underwear. You may be asked to remove some layers so we can assess the area properly. You’re welcome to bring a chaperone if that makes you feel more comfortable.

Will osteopathy hurt?

Most patients feel relief during or after treatment. Occasionally, symptoms may temporarily increase before improving — this is part of the healing response and usually settles within 24–72 hours.

How many sessions will I need?

It depends on the issue. Many feel better after 1–2 sessions, but deeper issues may need a short course of care. We’ll always review your progress and only recommend what’s necessary.

Do you offer home visits or emergency appointments?

Yes, home visits and weekend emergency treatments are available within London at £300/hour. Contact us directly for urgent bookings.

What’s the difference between sports massage and osteopathy?

Sports massage focuses on releasing tight muscles and improving circulation. Osteopathy looks at the bigger picture — joints, nerves, fascia, and biomechanics — to fix root causes. We often use both together for best results.

What is 1:1 Clinical Pilates?

Clinical Pilates is a focused, movement-based session tailored to your injury or performance goals. It helps build control, mobility, and strength — ideal after injury or alongside osteopathy. Sessions are £80 for 60 minutes.

How do I book an appointment?

You can book online through our website or call us directly. Just choose the Marylebone location, select your service, and pick a time that works for you.

Do you accept insurance?

Yes. Most UK private health insurers cover osteopathy and physiotherapy. We can provide receipts and reports if you’re claiming back. Always check your policy first.

Can I bring a chaperone?

Yes, you are welcome to bring a friend or family member with you for any appointment, especially if you feel more comfortable during assessment or treatment.

What happens if I arrive late?

If you arrive late, we’ll do our best to give you a full session, but your appointment may be shortened out of respect for the next patient. Please aim to arrive a few minutes early.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or changes. Missed appointments or late cancellations may be charged in full.

Is there parking nearby?

Yes. There’s metered street parking available around Salisbury Place. We’re also a short walk from Baker Street, Marylebone, and Bond Street stations.

What payment methods do you accept?

We accept all major cards, Apple Pay, Google Pay, and bank transfers. Payment is due on the day unless arranged otherwise.

When will I feel better?

Some people feel better immediately. Others may take a day or two to notice improvements, especially with long-standing issues. We’ll explain what to expect based on your condition.

Can you fix chronic pain?

We treat a wide range of chronic conditions by combining hands-on work, rehab, and education. While not every case is a “quick fix”, many patients with years of pain have found long-term relief with us.

Do you treat athletes?

Yes. We’ve treated Premier League footballers, NBA stars, dancers, and marathon runners — but our methods work just as well for everyday people. You don’t need to be an athlete to get world-class care.